Refund policy

Return & Refund Policy

At Viman, we want you to feel confident with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return policy.

You have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging.

You will also need proof of purchase, such as your order confirmation email or order number.

How to Start a Return

To start a return, please contact us at:

Email: support.viman@gmail.com

Please include:

Your order number
The reason for the return
Photos or videos if the item is damaged, defective, or incorrect

If your return is accepted, we will provide instructions on where and how to send your package.

Please do not send items back without contacting us first. Items sent back without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Shipping costs are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery with your order number and clear photos or videos of the issue.

Once reviewed, we will help resolve the problem as quickly as possible.

Depending on the situation, we may offer a replacement, store credit, or refund.

Non-Returnable Items

We may not accept returns for:

Items that have been used, damaged, altered, or washed
Items without original packaging
Items returned more than 30 days after delivery
Items sent back without prior approval
Gift cards, if applicable
Final sale or clearance items, if clearly marked as final sale

Exchanges

The fastest way to get the item you want is to return the original item first. Once the return is approved, you can place a new order.

If your item arrived damaged, defective, or incorrect, please contact us so we can help with a replacement when available.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your bank or credit card statement, depending on your payment provider.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We can only cancel an order if it has not yet been processed or shipped. Once an order has been processed or shipped, it cannot be canceled and must follow the normal return process.

Lost or Missing Packages

If your package is marked as delivered but you did not receive it, please check your mailbox, front door, building reception, delivery area, and with neighbors first.

If you still cannot find it, contact us and we will help review the tracking information.

Viman is not responsible for packages lost due to an incorrect address entered by the customer.

Incorrect Address

Please make sure your shipping address is correct before placing your order.

If the customer provides an incorrect or incomplete address, Viman is not responsible for lost, delayed, or undeliverable packages. If the package is returned to us, we may help arrange reshipment, but additional shipping fees may apply.