Shipping policy

Shipping Policy

At Viman, we want your order to arrive safely, smoothly, and as quickly as possible. This Shipping Policy explains how order processing, delivery times, tracking, and shipping issues are handled.

Order Processing Time

Orders are processed within 1–3 business days after your order is placed.

Processing time includes order confirmation, quality checks, packing, and handing the package over to the shipping carrier. Orders are not typically processed on weekends or public holidays.

Estimated Delivery Time

Our estimated delivery time is usually 4–9 business days after processing is complete.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs procedures, holidays, weather, or other events outside our control.

Shipping Locations

We currently ship to customers in the United States.

If shipping availability changes in the future, this policy will be updated accordingly.

Shipping Cost

We offer free standard shipping on eligible orders unless otherwise stated at checkout.

Any shipping fees, if applicable, will be clearly shown before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Please allow some time for the tracking number to update after it is issued, as carriers may take 24–72 hours to show the first tracking scan.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Viman is not responsible for packages delivered to an incorrect address entered by the customer. If you notice an address mistake after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has already been processed or shipped.

Delayed Orders

While most orders arrive within the estimated delivery window, occasional delays may happen.

If your order is significantly delayed, please contact us and we will help check the tracking status and work toward a solution.

Lost or Missing Packages

If your tracking shows that your package was delivered but you did not receive it, please first check around your delivery area, mailbox, front desk, building office, or with neighbors.

If you still cannot locate the package, contact us and we will help review the situation.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged product and packaging.

We will review the issue and help with an appropriate solution.